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CX Blog

CX Breakfast – The Growing Expectations gap in Ireland

Left to right, Jonathan Stanley CEO Homestore+More, Lisa Browne, Head of marketing, Electric Ireland and Aidan Power, Director of Customer, Brand & Marketing, KBC   The CX Company recently held their 4th CX breakfast on the Growing Expectations Gap in Ireland. Meeting a customer’s expectations has become one of the biggest issues for businesses in Ireland […]

Our 2016 Customer Experience report is here!

Our report contains findings from our CX practitioner’s survey, CX lessons for 2017 and showcases the top CX performers in Ireland and of course, includes the much awaited 2016 CX league table. We’re incredibly proud and we’ve had a fantastic response to the report launch today. CX is clearly here to stay! The Credit Union has once […]

Who does the best CX in Ireland? Find out soon!

  We are publishing the 2016 Customer Experience report on Tuesday the 27th September. Our report will feature expert analysis and insight into Ireland’s highest and lowest scoring brands and will also include the 2016 CX league table. It will be interesting to see who made the top 100, who’s number one and what brands have focused their efforts on CX […]