CX Moments Design
Benchmarking and identifying areas for improvement are only part of what we do. We provide the solution too.
One moment we could be creating a ‘surprise and delight’ welcome experience. Another we could be designing a trustworthy tone of voice or empowering staff through a quicker resolution promise. We design customer experiences for all areas within an organisation; customer facing and non customer facing, online and offline.
Whatever the task, we plan it out standing firmly in the customer’s shoes.