CX Moments Design
Benchmarking and identifying areas for improvement are only part of what we do. We provide the solution too.
One moment we could be creating a ‘surprise and delight’ welcome experience. Another we could be designing a trustworthy tone of voice or empowering staff through a quicker resolution promise. We design customer experiences for all areas within an organisation; customer facing and non customer facing, online and offline.
Whatever the task, we plan it, standing firmly in the customer’s shoes.
“The CX Company design moments of truth that captivate audiences with great story telling. Not least because they are lifelong experts who live and sleep the discipline.”
Leena Vento-Selen, Chairman, Suhde, Finland