CX TRAINING &
ACCREDITATION
Staff are number one in delivering a great customer experience. They’re the ones who have to deliver on customer promises and the consumer no longer tolerates expectation gaps.
We train customer facing staff to deliver excellent customer experience on the phone, online and on the floor.
We create Senior Management immersion programmes that accelerate CX Excellence.
Our experienced CX practitioners deliver The CX Academy, offering certified Professional Certificates and Diplomas.
