Staff are number one in delivering a great customer experience. They’re the ones who have to deliver on customer promises and the consumer no longer tolerates expectation gaps.

We train customer facing staff to deliver excellent customer experience on the phone, online and on the floor.

We create Senior Management immersion programmes that accelerate CX Excellence.

Our experienced CX practitioners deliver The CX Academy, offering certified Professional Certificates and Diplomas.

Contact us now for more information

Masterclass Feedback

The CX Company delivered a superb CX Masterclass in Lisbon. Packed with global best practice, engaging case studies and insights on how to deliver CX excellence. Marketers from around the world had their minds ripped open in one of the best 2 hour immersion programmes they ever attended.

Cosmin Lacatusu – Chairman, InterDirect Network

The CX Academy is the global certification standard for CX excellence. We have created the most widely respected and globally recognized qualification, developed and tutored by CX professionals with many years practical experience. Our qualification is certified by the Edinburgh Napier University and validated by the Industry Advisory Council.

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