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The CX Company
20 Grantham Street
Dublin 8

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Insights and Planning

We set up CXi in November 2014 to champion great customer experience around the world.

We study global best-practice to guide our clients.

Every year we ask customers to rate over 170 brands across 10 business sectors on their experiences based on our 6 Pillar Framework.

We give our clients access to the full data set, events, training and action planning.

  • CX benchmarking
  • CX audit
  • Voice of the customer
  • Customer Journey Mapping
  • CX Action workshops
Want to create your own remarkable CX Moments? We can help you
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Data, Analysis & Insights

Analysis & benchmarking of your company’s CX performance including competitor, sector national and global comparisons

Qualitative Consumer Feedback

Specific, verbatim and by brand

CX Action Planning

Action planning workshops and recommendations based on the 6 Pillar Framework

CXi Community

Access to the CXi subscriber community for best practice sharing including webinars, articles and blogs

Events

Tickets for the CXi annual festival, exclusive breakfast and networking events

Training

Masterclasses run by the CX Academy

The Ireland Customer Experience ReportThe Ireland Customer Experience Report

Every year we ask customers to rate over 170 brands across 10 business sectors on their experiences.
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I wish to receive future CX material from The CX Company

CX League TableThe CX League Table

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