Insights and Planning
We set up CXi in November 2014 to champion great customer experience around the world.
We study global best-practice to guide our clients.
Every year we ask customers to rate over 170 brands across 10 business sectors on their experiences based on our 6 Pillar Framework.
We give our clients access to the full data set, events, training and action planning.
- CX benchmarking
- CX audit
- Voice of the customer
- Customer Journey Mapping
- CX Action workshops
Data, Analysis & InsightsAnalysis & benchmarking of your company’s CX performance including competitor, sector national and global comparisons
Qualitative Consumer FeedbackSpecific, verbatim and by brand
CX Action PlanningAction planning workshops and recommendations based on the 6 Pillar Framework
CXi CommunityAccess to the CXi subscriber community for best practice sharing including webinars, articles and blogs
EventsTickets for the CXi annual festival, exclusive breakfast and networking events
TrainingMasterclasses run by the CX Academy
The Ireland Customer Experience Report
Every year we ask customers to rate over 170 brands across 10 business sectors on their experiences.
Register to download our latest report:
The CX League Table
Contact us today to find out how we can help you get to the top of the Irish Customer Experience League Table, or simply enter your email below and we’ll get in touch: