the 2017 CX report:

I wish to receive future CX material from The CX Company

The CX Company
20 Grantham Street
Dublin 8

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Insights and Planning

We set up CXi in November 2014 to champion great customer experience around the world.

We study global best-practice to guide our clients.

Every year we ask Irelands customers to rate over 170 Irish brands across 10 business sectors on their experiences based on our 6 Pillar Framework.

We give our clients access to the full data set, events, training and action planning.

  • CX benchmarking
  • CX audit
  • Voice of the customer
  • Customer Journey Mapping
  • CX Action workshops


‘The CX Company has ambitious plans to launch reports in other markets. Starting with Portugal, Norway and Sweden’.

‘’The CX Company are an incredibly talented group and will inspire you to think of the new CX approach to business growth. They have opened many new doors for our business. CX is now a key part of our business and my skill set’’

Greger Flak – Strategic Director & Partner, Digital byrået , Norway

Subscribe for access to our full data set of 72,000 consumer brand evaluations.
We have different packages to suit your requirements and budget.


Data, Analysis & Insights

Analysis & benchmarking of your company’s CX performance including competitor, sector national and global comparisons

Qualitative Consumer Feedback

Specific, verbatim and by brand

CX Action Planning

Action planning workshops and recommendations based on the 6 Pillar Framework

CXi Community

Access to the CXi subscriber community for best practice sharing including webinars, articles and blogs


Tickets for the CXi annual festival, exclusive breakfast and networking events


Masterclasses run by the CX Academy

The Ireland Customer Experience ReportThe Ireland Customer Experience Report

Every year we ask customers to rate over 170 brands across 10 business sectors on their experiences.
Register to download our latest report:

I wish to receive future CX material from The CX Company

CX League TableThe CX League Table

Contact us today to find out how we can help you get to the top of the Irish Customer Experience League Table, or simply enter your email below and we’ll get in touch:

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