Staff are number one in delivering a great customer experience. They’re the ones who have to deliver on marketing promises and the customer no longer tolerates expectation gaps.
So we train customer facing staff to deliver on the phone, online or on the floor.
We create Senior Management immersion programmes that accelerates CX Excellence.
Experienced Customer Experience practitioners deliver The CX Academy.
‘’The CX Company delivered a superb CX Masterclass in Lisbon. Packed with global best practice, engaging case studies and insights on how to deliver CX excellence. Marketers from around the world had their minds ripped open in one of the best 2 hour immersion programs they ever attended’’.
Cosmin LACATUSU – Chairman InterDirect Network