Staff are number one in delivering a great customer experience. They’re the ones who have to deliver on marketing promises and the customer no longer tolerates expectation gaps.
So we train customer facing staff to deliver on the phone, online or on the floor.
We create Senior Management immersion programmes that accelerate CX Excellence.
The CX Academy is made up of leading Customer Experience practitioners.
We use a commuter approach (micro insights sent during down-time). So attendees can continue to learn in small bites over time.
We are also launching an e-learning materclasses and a global CX accreditation board in October 2017.