April 22nd, 2016
The 1916 celebrations have received more stick then credit over the past number of weeks. I personally had a number of great experiences from a Saturday stroll through Stephens Green among many fine actors who brought to life, events of the rising as they unfolded, in utter confusion. The RTE centenary extravaganza in the Board Gas theater was a perfect example of under promising and over delivering, something we don’t do too well in Ireland. That said, I also had my first ever ‘Remarkable’ Dublin experience during the week and I want to share it with you in an unbiased way.
For those of you who missed school on the week they covered the 1916 raising, the rising walking tour is unbeatable. Check out http://www.1916rising.com/. Don’t just check it out, book it! It is absolutely unique, remarkable and will sell out for the summer. It is also undeniable proof that world class story telling can make walking outside on a pissing wet day enjoyable!
Lorcan Collins and his partner, Conor Kostick taught me more in our two hour jaunt then I learned in 16 years of school. He is the total package. Think Ted.com meets National Geographic meets Daragh OBriain. We met in the International bar, thankfully too early for a scoop. During his intro, Lorcan very cleverly takes the time to get to know his audience in a way that lifts the tour. His empathy is world class and he uses what he learns in that first 10 minutes throughout the tour with welcome wit and light hearted jabs. He brilliantly engages both young and old, local and tourist, republican and loyalist, socialist and capitalist.
The tour consists of approx. 20 members for up to two hours. Its fast paced but Lorcan finds a way to chat with each member of his group as we walked from one great story to another.
I talk about CX quite a bit and one question I always ask is who in Ireland has given you an amazing Customer Experience. This questions always leads to discussion on lousy experience rather than great. However, in the last number of weeks, four different people mentioned the 1916 rising walk. And I agree and am very happy to recommend it to anyone seeking a great day out in Dublin town, to give it a shot. The worst that could happen? You might make some new friends for life.
If you would like to explore how your company can deliver CX excellence e-mail Michael Killeen to discuss further.
Or call Michael directly at +353 1 6622277
Categories: CX Article