July 29th, 2016
Stand out from the crowd with the CX Masterclass
It’s become harder to differentiate your business from others. Customers are tired of hearing businesses mouth off about how wonderful they are. Consumers have reached a tolerance level where they now demand that businesses stop over promising and start over delivering.
We will show you how to grow large sales teams made up of your own delighted customers. If your customer has an experience with your business that surprises and delights, they will immediately become loyal ambassadors who will happily sell on your behalf.
Dialogue set up the CX Academy to deliver insights and practical tips to help owners and managers sharpen their CX excellence. We have gathered re-markable stories from local and international CX champions that clarify what CX excellence and complete disasters look like.
We’ve packed this all into a concentrated 3 ½ hour evening session. We will discuss how SMEs can differentiate their business without additional cost by locking in your their best customers. Find out how their business compares with Irish and global CX champions. We discuss how to implement organisational change so staff members welcome a new CX culture. And most importantly, we share examples of how to persuade current customers to amplify their message amongst friends, family and colleagues
The Masterclass is taking place in the National Concert hall on June 15th 2017.
If you or anyone you know could benefit from the CX Masterclass, we would appreciate it if you would pass this on to them. It’s interactive, full of re-markable stories and tips to activate in their business the next day.