Women in CX: Cathy Summers, CEO of The CX Company
In conversation with the CEO of The CX Company, Cathy Summers What is it like being the CEO of the CX Company? It’s exciting, challenging,
7 March 2023
The CX Company Blog
What role will Employee Experience have on CX’s future?
Employee Experience (EX) is creating a lot of positive noise and is creating a lot of discussion at the boardroom table as companies recognise that EX feeds CX delivery.
15 December 2022
Global CX Trends 2023
The Customer Experience industry is constantly evolving. Here are some trends to watch out for in 2023:
29 November 2022
How to measure Customer Experience?
CX measurement shouldn’t just tell you what you’ve done, it should also be able to tell you what you should be doing.
8 September 2022
Changing mindsets on doing what is right for the customer versus the company
Identifying and delivering a purpose that impacts positively on communities, customers and employees is the way forward
2 August 2022
How can we deliver amazing cross-functional CX initiatives?
Successful CX people partner with other departments to help create cross-functional solutions
4 July 2022
Will investment in CX continue to grow?
The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts
7 June 2022
What role will technology play in the future of CX?
The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts
28 April 2022
Is CX misunderstood & what impact does this have on its progress?
The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts
5 April 2022