How to measure Customer Experience?
CX measurement shouldn't just tell you what you've done, it should also be able to tell you what you should be doing.
Changing mindsets on doing what is right for the customer versus the company
Identifying and delivering a purpose that impacts positively on communities, customers and employees is the way forward
How can we deliver amazing cross-functional CX initiatives?
Successful CX people partner with other departments to help create cross-functional solutions
Will investment in CX continue to grow?
The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts on some of the key…
What role will technology play in the future of CX?
The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts on some of the key…
Is CX misunderstood & what impact does this have on its progress?
The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts on some of the key…