What role will Employee Experience have on CX’s future?
Employee Experience (EX) is creating a lot of positive noise and is creating a lot of discussion at the boardroom table as companies recognise that EX feeds CX delivery.
Employee Experience (EX) is creating a lot of positive noise and is creating a lot of discussion at the boardroom table as companies recognise that EX feeds CX delivery.
The Customer Experience industry is constantly evolving. Here are some trends to watch out for in 2023:
CX measurement shouldn't just tell you what you've done, it should also be able to tell you what you should be doing.
Identifying and delivering a purpose that impacts positively on communities, customers and employees is the way forward
Successful CX people partner with other departments to help create cross-functional solutions
The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts on some of the key…
The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts on some of the key…
The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts on some of the key…