CX Action Planning Workshops
What is it?
We’re all about turning strategy into action and one of the most effective ways we’ve found of doing this is an Action Planning Workshop. We do lots of them for lots of different customers and they’re a brilliant way of getting the collective brains and expertise of an organisation together to generate the key actions for your CX roadmap.
We use our expertise to help create a clear purpose for the workshop, choose and brief attendees, draw out the right actions through tried and tested facilitation techniques and assess each action using our ICE (Impact, Cost, Effort) tool.
They are hugely enjoyable and productive sessions and it’s amazing how much you can achieve in a few hours when you carefully select the right people to participate with the right frame of mind.
What you get
Thales Cloud Protection and Licensing is part of the Thales Group, a global technology company who operate across a number of business-critical sectors.
They asked us to create and run a workshop to identify actions that would build and cement strong relationships with their customers, turning them into advocates.
Representatives from across five departments (& five Countries) took part in the workshop and identified a range of actions which formed the basis of a shared CX Skills and Behaviours Bible which was subsequently used by all departments to deliver CX Excellence.
The workshop really helped to get our global team working together to create real, tangible actions. The guidance, support and commitment of The CX Company made all the difference.
They kept us focused, motivated and on track throughout the session and collated all of the outputs in a simple, but very effective CX Skills and Behaviours Bible that has become invaluable.”
CX Manager, Thales Data Security Products
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