One of our most effective tools is our CX Audit. We firmly believe that before you start putting robust action plans in place you need to know what the state of play is. This is where our CX Audit comes in. Using a combination of in-depth interviews and questionnaires with employees and customers we build a comprehensive picture of your current CX performance, creating a benchmark to measure improvements going forward.

We provide detailed analysis and comparisons of your performance as viewed by your customers and your employees, identifying the gaps, issues and pain points. Most importantly, we provide you with a detailed action plan to deliver CX Excellence.

We have done our CX Audit for many different companies in many different industries and are expert at getting to the heart of an organisation. We know the right questions to ask, how to interpret the answers and instinctively know what actions are needed. Whether you’re just starting out on your CX journey or have been doing it for a while and have hit a bit of a wall, our CX Audit will put you firmly on track.