CX Case Study:
Thales Group –
CX Action Planning Workshop
Our Client’s Challenge
Thales Cloud Protection and Licensing is part of the Thales Group, a global technology company who operate across a number of business-critical sectors.
Thales Group are a global technology company who operate across a number of business-critical sectors. They have a lot of different customers across the company in different areas and the quality and strength of relationships with these customers varied.
They asked us to create and run a workshop to identify actions that would build and cement strong relationships with their customers, turning them into advocates.
Representatives from across five departments (& five Countries) took part in the workshop and identified a range of actions which formed the basis of a shared CX Skills and Behaviours Bible which was subsequently used by all departments to deliver CX Excellence.
Find out more about our CX Action Planning Workshops
What Was The Impact?
“The workshop really helped to get our team working together to create real, tangible actions. The guidance, support and commitment of The CX Company made all the difference. They kept us focused, motivated and on track throughout the session and collated all of the outputs in a simple, but very effective CX Skills and Behaviours Bible that has become invaluable.”
CX Manager, Thales Data Security Products
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