CX Communications Design

What is it?

One of the key elements of CX success is communication, whether it’s keeping in touch with customers about your products or services or addressing any specific issues they might have. Or whether it’s keeping employees up-to-date with what’s happening and making sure they feel close to your customers.

The internal or external communications an organisation sends have a huge impact on the recipient, either a customer or an employee, and how they feel about the sender. For example, using jargon and sending long, complicated messages can erode trust and make the recipient feel the organisation is trying to hide something. And a lack of personalisation and empathy can make a recipient feel unrecognised and uncared for.

We firmly believe in the power of engaging design and have years of experience, skills and passion in delivering award-winning communications that create impact and build long-term customer relationships.

What you get

  • We’ll work closely with you and your team to understand your communication challenges, what you want to achieve and what’s most important

  • With our unique blend of CX thinking and design know how we’ll create a range of ideas for you to review

  • Once you’re happy with a particular approach we will work with you to fine-tune it and provide you with the finished article. It’s as simple as that

Alumni Communications
Digital and print communications design

Alumni Communications
Interactive digital communications design

Knowledge Pack cover and spread

CX Knowledge Pack for CX masterclass event
Print communications design

Eason Workbook spread

Employee CX Handbook for Irish book retailer
Print communications design

Telecoms print comms example

CX Toolkit for employees
Print communications design

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Volvo Ireland
Created a targeted welcome including an amplifier to drive acquisition

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Surprise and delight to educate and drive brand affinity

Case Study

Trinity College

Trinity College is Ireland’s leading university and since 1592 has educated a community of alumni who have shaped our world. There are 130,000 Trinity alumni across over 140 countries worldwide and communication plays a vital role in maintaining a strong sense of belonging and community for this group.

We design newsletters, e-zines, events and collateral that keep the alumni close to Trinity, strengthening the relationship and making them feel proud to be part of this community.

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The CX Company completely get what we are looking for and how important it is to keep our global alumni informed and engaged. Their designs work brilliantly and are recognised as best-in-class in our sector.”

Ann Walsh
Associate Director Communications & Digital Marketing, Trinity Development & Alumni, Trinity College Dublin

Get in touch!

We’re here to answer any questions
you have about Customer Experience.

Get in touch to see how we can help
you on your CX journey >>