Getting everyone in your organisation to understand CX, it’s benefits and their role in delivering it is key to success and our CX Education and Training programmes do just that.

We educate and empower your teams, giving them the tools, motivation and confidence to work together to deliver CX Excellence. Our CX Education and Training programmes create a real focus on the customer and a shared and consistent set of CX behaviours, encouraging employees to be themselves and demonstrate authenticity, care and empathy for each other and their customers.

We recognise how important it is to embed education and recognise learning achievements. We provide a range of tools to support you to do this including CX behaviour assessment, ongoing CX learning modules, train-the-trainer materials, new starter induction programmes and CX Accreditation.

We customise each programme to meet each organisation’s objectives and will take the time to understand exactly what you need. We go through every detail to make sure we design and deliver the best programme possible. Our programmes work equally well for customer facing and non-customer facing teams, one of the beauties of having a customised approach. We pride ourselves on creating great engagement in our programmes, as well as a lasting impact that will benefit your employees, your customers and your business.