CX Excellence Library
We firmly believe in the power of sharing and we like to use our knowledge and insights that we are constantly generating to educate and inspire others.
In our library you’ll find our annual CXi survey reports, CX symposium e-books, recordings of our latest CX Masterclasses and webinars, recent press articles and interesting pieces that we’ve found that we believe will inspire and help you deliver CX excellence.
CXi Reports
Our annual CXi Ireland Customer Experience Report.
View the interactive version, or download the PDF.
Masterclasses & Webinars
View recordings of some of our Masterclasses
Inside the minds of global cx leaders
PostPandemic CX Trends & Actions
CXi Report Launch 2021
Ebooks & White Papers
Inside the minds of global cx leaders
CX breakfast event report 2019
CX breakfast event report 2018
Press Coverage
Is Irish banking broken?
The Irish Times
Banks are drifting away from the communities they should serve
Irish Times
HOW TO FIND A SOLUTION TO THE GREAT WORKPLACE CONUNDRUM
Business Post
And the worst company in Ireland for customer experience in 2021 is…
The Irish Times
Eir was worst company for customers during Covid, survey finds
The Irish Times
EIR AND FACEBOOK BOTTOM OF PILE IN CUSTOMER SATISFACTION POLL
Independent.ie
Customer experience in Ireland: The best and worst companies
The Irish Times
Your business: Customer experience has never been more important
Independent.ie
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- hello@thecxcompany.com