CX Excellence Library

We firmly believe in the power of sharing and we like to use our knowledge and insights that we are constantly generating to educate and inspire others.

In our library you’ll find our annual CXi survey reports, CX symposium e-books, recordings of our latest CX Masterclasses and webinars, recent press articles and interesting pieces that we’ve found that we believe will inspire and help you deliver CX excellence.

CXi Reports

Our annual CXi Ireland Customer Experience Report.
View the interactive version, or download the PDF.

CXi Report 2022 Cover
CXi Report 2022
CXi Report 2021
CXi Report 2021
CXi Ireland Customer Experience Report 2020
CXi Report 2020
CXi report 2019
CXi Report 2019
CXi report 2018
CXi Report 2018
CXi report 2017
CXi Report 2017

Masterclasses & Webinars

View recordings of some of our Masterclasses

Inside the minds of global cx leaders
PostPandemic CX Trends & Actions
CXi Report Launch 2021

Ebooks & White Papers

ebook cover CX Global Leaders
Inside the minds of global cx leaders
CX breakfast event report 2019
CX breakfast event report 2019
CX breakfast event report 2018
CX breakfast event report 2018

Press Coverage

Which firms in Ireland have the best customer service? And the worst…?
The Irish Times
Irish Times Mon Aug 15 2022
Is Irish banking broken?

The Irish Times
Banks are drifting away from the communities they should serve
Irish Times
HOW TO FIND A SOLUTION TO THE GREAT WORKPLACE CONUNDRUM
Business Post
Irish Times Pricewatch
And the worst company in Ireland for customer experience in 2021 is…
The Irish Times
Eir was worst company for customers during Covid, survey finds
Eir was worst company for customers during Covid, survey finds
The Irish Times
independent.ie cxi report 2021
EIR AND FACEBOOK BOTTOM OF PILE IN CUSTOMER SATISFACTION POLL
Independent.ie
Cathy's Article_The CX Company
Customer Experience in Ireland: The Best and Worst Companies
The Irish Times
Cathy's Article CX Independent
Your business: Customer experience has never been more important
Independent.ie

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