Our starting point with any customer is a scoping session to understand where you’re at and where you want to get to. This works best as an informal chat and we’ll ask you lots of questions.
Based on what you’ve told us we’ll come back with a proposal that will deliver your unique needs and wants. Every proposal includes a recommended approach of how we can help you, what’s involved, what you’ll get and how much it will cost.
We have a unique set of practical, tried and tested CX Services to help turn your CX strategy into actions that will impact your business immediately.
CX Insights & Research
Annual CXi benchmarking report and insights to help you identify where your current CX performance is today
CX Masterclass and speaking engagements events to help get everyone on board, motivated and speaking the same language
CX Audit helping you to determine your current strengths and weaknesses
CX Action Planning Workshops
CX Action Planning Workshops to identify where you can sharpen your current experience delivery
Customer Journey Mapping
Customer Journey Mapping to identify and remove pain points to deliver CX Excellence
CX Education & Training
CX Education and Training motivating and empowering your employees and partners to deliver CX Excellence
The CX Academy
The CX Academy is setting the global standard for certified CX excellence qualifications
CX Communications Design
CX Communications Design for internal employee and external customer communications
CX Education & Training Custom Video Design
CX Training Video Design to provide customised CX education for your organisation
Get in touch!
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