What role will Employee Experience have on CX’s future?
Employee Experience (EX) is creating a lot of positive noise and is creating a lot of discussion at the boardroom table as companies recognise that EX feeds CX delivery.
Global CX Trends 2023
The Customer Experience industry is constantly evolving. Here are some trends to watch out for in 2023:
How to measure Customer Experience?
CX measurement shouldn't just tell you what you've done, it should also be able to tell you what you should be doing.