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    • CX Case Study – Air Liquide
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Read more about the article Women in CX: Cathy Summers, CEO of The CX Company

Women in CX: Cathy Summers, CEO of The CX Company

  • Post author:karenneary
  • Post published:7 March 2023
  • Post category:Uncategorised
  • Post comments:0 Comments

In conversation with the CEO of The CX Company, Cathy Summers

Continue ReadingWomen in CX: Cathy Summers, CEO of The CX Company
Read more about the article Changing mindsets on doing what is right for the customer versus the company

Changing mindsets on doing what is right for the customer versus the company

  • Post author:karenneary
  • Post published:2 August 2022
  • Post category:Uncategorised
  • Post comments:0 Comments

Identifying and delivering a purpose that impacts positively on communities, customers and employees is the way forward

Continue ReadingChanging mindsets on doing what is right for the customer versus the company
Read more about the article How can we deliver amazing cross-functional CX initiatives?

How can we deliver amazing cross-functional CX initiatives?

  • Post author:karenneary
  • Post published:4 July 2022
  • Post category:Uncategorised
  • Post comments:0 Comments

Successful CX people partner with other departments to help create cross-functional solutions

Continue ReadingHow can we deliver amazing cross-functional CX initiatives?
Read more about the article Will investment in CX continue to grow?

Will investment in CX continue to grow?

  • Post author:karenneary
  • Post published:7 June 2022
  • Post category:Uncategorised
  • Post comments:0 Comments

The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts on some of the key…

Continue ReadingWill investment in CX continue to grow?
Read more about the article What role will technology play in the future of CX?

What role will technology play in the future of CX?

  • Post author:karenneary
  • Post published:28 April 2022
  • Post category:Uncategorised
  • Post comments:0 Comments

The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts on some of the key…

Continue ReadingWhat role will technology play in the future of CX?
Read more about the article Is CX misunderstood & what impact does this have on its progress?

Is CX misunderstood & what impact does this have on its progress?

  • Post author:karenneary
  • Post published:5 April 2022
  • Post category:Uncategorised
  • Post comments:0 Comments

The insights and actions shared in this blog post are taken from our latest CX symposium roundtable event where global CX leaders shared their thoughts on some of the key…

Continue ReadingIs CX misunderstood & what impact does this have on its progress?
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