Annual CXi benchmarking report and insights to help identify where your current CX performance is today
Turning
CX Strategy
into Action
Welcome to The CX Company website which is currently under re-construction and will go live soon!
CX is in danger of becoming a fad unless we move it out of pure strategy and into CX actions where customers can finally feel the love
– Michael Killeen
While CX principles are simple to understand, many organisations struggle to make it happen.
The CX Company partner with you and use our tried and tested framework, services and tools to understand and shape your thoughts, prioritise what matters most and mobilise your teams to create experiences that deliver value for your employees, your customers and your organisation.
Find out how we guide, support and mentor organisations around the globe to turn CX Strategy into action:
Contact Michael at mkilleen@thecxcompany.com
or call on +353 87 226 7773
Contact Cathy at csummers@thecxcompany.com
or call on +353 87 231 2254
We offer a full range of CX services including:
CX Masterclass and speaking engagement events to help get everyone on board, motivated and speaking the same language
CX Audit helping you to determine your current strengths and weaknesses
CX Action Plan Workshops identifying where you can sharpen current experience delivery
Customer Journey Mapping to identify and remove pain points and deliver CX Excellence
CX Education and Training empowering your employees and partners to deliver CX Excellence
The CX Academy sets the global standard for certified CX excellence qualifications
CX Communications design for internal employee and external customer communications
CX Training Video design to provide customised CX education for your organisation
The CXi Ireland Customer Experience Report 2020
Click the button to download the report PDF
- 129 Capel Building, Mary’s Abbey, Dublin DO7 WO24
- hello@thecxcompany.com
- +353 1 662 2277