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CX Strategy
into Action

Welcome to The CX Company website which is currently under re-construction and will go live soon!

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CX is in danger of becoming a fad unless we move it out of pure strategy and into CX actions where customers can finally feel the love
– Michael Killeen

While CX principles are simple to understand, many organisations struggle to make it happen.

The CX Company partner with you and use our tried and tested framework, services and tools to understand and shape your thoughts, prioritise what matters most and mobilise your teams to create experiences that deliver value for your employees, your customers and your organisation.

Find out how we guide, support and mentor organisations around the globe to turn CX Strategy into action:

Contact Michael at
or call on +353 87 226 7773

Contact Cathy at
or call on +353 87 231 2254

We offer a full range of CX services including:

Annual CXi benchmarking report and insights to help identify where your current CX performance is today

CX Masterclass and speaking engagement events to help get everyone on board, motivated and speaking the same language

CX Audit helping you to determine your current strengths and weaknesses

CX Action Plan Workshops identifying where you can sharpen current experience delivery

Customer Journey Mapping to identify and remove pain points and deliver CX Excellence

CX Education and Training empowering your employees and partners to deliver CX Excellence

The CX Academy sets the global standard for certified CX excellence qualifications

CX Communications design for internal employee and external customer communications

CX Training Video design to provide customised CX education for your organisation

CXi Ireland Customer Experience Report 2020

The CXi Ireland Customer Experience Report 2020

Click the button to download the report PDF

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The CXi Ireland Customer Experience Report 2022

Download the report!