The best way to immerse yourself in CX Excellence is through real stories. We gather genuine customer stories and bring to life the Six Pillars in our CX framework. The Six Pillars are based on creating emotional connections with customers and include Personalisation, Integrity, Empathy, Time & Effort, Expectations and Resolution. Bus driver holds up […]
One of the best ways of explaining how CX works is by giving real life examples of Customer Experience Excellence. We have found genuine customer stories and shared insights into how these bring to life the Six Pillars in our CX framework. The Six Pillars are based on creating emotional connections with customers and include […]
Left to right, Jonathan Stanley CEO Homestore+More, Lisa Browne, Head of marketing, Electric Ireland and Aidan Power, Director of Customer, Brand & Marketing, KBC The CX Company recently held their 4th CX breakfast on the Growing Expectations Gap in Ireland. Meeting a customer’s expectations has become one of the biggest issues for businesses in Ireland […]
After all the negative publicity the Airline sector has received lately, we have decided to put together a collection of some of the great airline experiences. These should get you smiling like a doctor with a new set of front teeth. Cpt. Brandner to the rescue When a plane was left stranded in its holding […]
When was the last time you attended a match or a concert and were asked to give up your seat? United Airlines have made one customer’s on-the-ground travel experience more stressful than flying upside down in a hurricane. And United’s response has got to be the worst form of resolution we have ever witnessed. Giving […]
One of the best ways of explaining how CX works is by giving real life examples of Customer Experience Excellence. We have found genuine customer stories and shared insights into how these bring to life the Six Pillars in our CX framework. The Six Pillars are based on creating emotional connections with customers and include […]
One of the best ways of explaining how CX works is by giving real life examples of Customer Experience Excellence. We have found genuine customer stories and shared insights into how these bring to life the Six Pillars in our CX framework. The Six Pillars are based on creating emotional connections with customers and include […]
One of the best ways of explaining how CX works is by giving real life examples of customer experience excellence. We have found genuine customer stories and shared insights into how these bring to life the Six Pillars in our CX framework. The Six Pillars are based on creating emotional connections with customers and include […]
When your business offers world-class CX, customers come back for more. But more importantly, they tell others about you. They tell their family. They tell their friends. And – thanks to digital – they tell the world. Below are real life examples of Customer Experience excellence, told by the customers themselves. A shopping trip with an […]
Our report contains findings from our CX practitioner’s survey, CX lessons for 2017 and showcases the top CX performers in Ireland and of course, includes the much awaited 2016 CX league table. We’re incredibly proud and we’ve had a fantastic response to the report launch today. CX is clearly here to stay! The Credit Union has once […]
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